Delete Account & Data

1. Overview

This page explains how FlowCash users can request deletion of their account and associated data.

2. How to request account deletion

On iOS, you can delete your account yourself inside the app: open the Account menu and choose Delete Account. Deleting your account does not cancel an App Store or Google Play subscription; cancel it in your Apple Account settings or in Google Play.

On Android and the website, or if you prefer, you can request deletion of your FlowCash account by email: email us at hello@flowcash.taxi from the email address linked to your FlowCash account.

Please include the subject line: “Delete my FlowCash account”.

3. Data deleted

When your account deletion request is processed, we will delete or anonymise data associated with your account, including:

• Account profile information, including your email address where possible.
• Licence, trial and subscription status linked to your account.
• Device binding information linked to your account.
• Driver settings, thresholds and operating cost settings stored in our systems.
• Support information linked directly to your account, where applicable.

4. Data that may be retained

We may retain limited information where necessary for legal, security, fraud prevention, accounting, dispute resolution or compliance purposes.

Any retained information will be kept only for as long as necessary for those purposes.

5. Request deletion of specific data

You may also request deletion of specific data without deleting your entire account by contacting hello@flowcash.taxi and explaining what data you want removed.

6. Processing time

We aim to process account and data deletion requests within 30 days, unless additional time is required for legal, security or verification reasons.

7. Contact

For account deletion or privacy questions, contact Rigoto Digital Ltd at hello@flowcash.taxi.

Rigoto Digital Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.