Privacy Policy

1. Who we are

FlowCash is operated by Rigoto Digital Ltd, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. References to "we", "us" and "our" in this Privacy Policy refer to Rigoto Digital Ltd as the operator and data controller of FlowCash.

For privacy questions or data requests, contact us at hello@flowcash.taxi.

2. Scope

This policy covers the FlowCash website (flowcash.taxi), including its account pages, the FlowCash app for Android, and the FlowCash app for iPhone (iOS).

These services do not all handle information in the same way. Android and the website use an account and licence system. On iOS, you must sign in to a FlowCash account to use the app, and it is the same account and licence system used by Android and the website. Sections below that describe one platform say so, for example "on the current iOS version".

3. How FlowCash works

FlowCash is a driver productivity app for private hire, rideshare and delivery drivers. It reads offer information that is visible on your screen, such as fare, time, distance and rating, and combines it with the rules and costs you set to show estimated earnings per hour, earnings per distance and, if you turn it on, estimated profit.

FlowCash is decision support only. It does not accept, decline or otherwise act on an offer for you.

4. Information we collect and why

This is a summary. The sections that follow give the detail for each platform. Android and the website do not handle information in exactly the same way as iOS; see “Android app and website” and “Accounts and licence information”.

On the current iOS version, the information sent to our servers and linked to your account falls into four categories. We use all of it for app functionality, and not for advertising or tracking:

• Email address: used to sign you in. It is processed by Supabase, which provides our authentication.
• User ID: the identifier of your FlowCash account, used for authentication and to manage your licence.
• Device ID: a random identifier generated when FlowCash is installed on your iPhone and kept in your iPhone’s Keychain. It is sent to our backend to link your licence to your device, together with your iPhone’s model identifier and the FlowCash app version. It is not Apple’s advertising identifier (IDFA) and is not used for advertising.
• Purchase history: your StoreKit 2 subscription transaction data. FlowCash’s backend verifies it to confirm your subscription and give you access.

5. How we use information

We use the information described in this policy to:

• sign you in and operate your FlowCash account;
• manage your licence, trial and subscription status, and apply our one-active-device-per-licence rule;
• verify subscriptions and give you access to paid features;
• protect paid access and the security of the service; and
• respond to your privacy, support and data requests.

6. iOS: Screen Broadcast and offer analysis

On the current iOS version, FlowCash only receives your screen after you start Apple’s Screen Broadcast yourself, and iOS shows a recording indicator while it runs. The screen images FlowCash creates stay on your iPhone and are not uploaded.

This section describes the current iOS version of FlowCash. In plain terms, offer analysis works like this:

• You start Screen Broadcast yourself. It runs until you stop it. FlowCash does not start it for you.
• While the broadcast runs, iOS passes your screen to FlowCash’s broadcast extension. The extension uses video frames only and ignores audio. It selects frames by timing, at most about once per second, and does not filter them by content, so a saved image can show whatever is on your screen at that moment, including other apps.
• The extension compresses each selected frame to a JPEG image and writes it to a private storage area shared only by the FlowCash app and its extension on your iPhone (an App Group container). These images are written to your iPhone’s storage; they are not held only in memory.
• Only a small rolling buffer is used: four image slots per broadcast session. Newer images overwrite older ones.
• The FlowCash app reads the images and uses Apple’s Vision framework to recognise the visible text on your iPhone. FlowCash then works out values such as fare, pickup and trip time and distance, and rating.
• The recognised offer values are used to show you the analysis. Your offer history is stored locally on your iPhone (see “iOS: information stored on your iPhone”), and the earnings, fares and costs used in the calculations are processed on your iPhone.
• The current iOS version does not upload these screen images or the recognised text. They are not sent to FlowCash, to Supabase or to any other server, whether or not you are signed in, and FlowCash does not save screen recordings or photos to your photo library.

7. iOS: how long screen images stay on your iPhone

Stopping a broadcast does not immediately clear the private image storage. The most recent images (up to four) can remain on your iPhone after a broadcast ends.

Images from an earlier broadcast session are removed when a later broadcast starts. Otherwise they remain until that happens or until you remove FlowCash from your iPhone.

The Delete Local Data control described below does not erase these image files. It covers the settings, business data and saved Offer History listed in the next section.

8. iOS: information stored on your iPhone

On the current iOS version, the following is stored locally in FlowCash’s app storage on your iPhone:

• Driver settings: your minimum earnings per hour and per distance, minimum rider rating, weekly target, region, and overlay preferences such as whether to show estimated profit.
• Costs: the monthly running costs and monthly distance you enter.
• Shift data: shift start and end times, breaks, odometer readings, earnings and targets you enter, including any shift in progress. Up to your 90 most recent saved shifts are kept.
• Business log: daily gross and distance totals built from your saved shifts, kept by week.
• Offer history: your history of offers is stored locally on your iPhone and is not sent to FlowCash servers.
• Broadcast status: simple technical information such as whether monitoring is running and frame counters, held in storage shared between the app and its broadcast extension.
• Sign-in session and installation identifier: your sign-in session and a random identifier for this installation of FlowCash, kept in your iPhone’s Keychain rather than in the shared broadcast storage.

9. iOS: location and mileage

On the current iOS version, FlowCash uses your iPhone’s location once to find your country, so that it can configure your country, language, currency and distance units. FlowCash does not track you in the background.

If you turn on GPS mileage during a shift, FlowCash uses your location to measure the distance you drive while that shift is active, including while another app is open. Tracking stops when you take a break, end the shift or switch it off. Your shift and mileage records are kept on your iPhone. The coordinates of your trips are not stored on FlowCash’s servers.

You can change FlowCash’s location permission at any time in your iPhone’s Settings.

10. Accounts and licence information

FlowCash on iOS requires you to sign in to a FlowCash account, either with Sign in with Apple or with an email address and password. FlowCash creates or uses your FlowCash account, which is the same account and licence system used by the Android app and the website. Authentication is provided by Supabase Auth. If you use an email address and password, your password is sent to Supabase Auth to sign you in and is not stored by the iOS app; if you reset it, a one-time code is emailed to you.

On iOS, when you sign in we process: your account identifier and your email address (if you use Sign in with Apple, the address you choose to share, which may be a private relay address); your sign-in session, which is kept in your iPhone’s Keychain until you sign out; your licence, trial and plan status, which we read to show your plan; and device registration information used to apply our one-active-device-per-licence rule and to protect access. That device information is a random identifier created for your installation of FlowCash and kept in your iPhone’s Keychain, the platform (iOS), your iPhone’s hardware model identifier (for example iPhone17,2), the FlowCash app version, and when the device was first seen, last seen and last validated. It is not your name, your Apple ID, your advertising identifier or your email address, and we do not use it for advertising or tracking.

If you subscribe on iOS, the signed App Store (StoreKit 2) transaction data for your purchase is sent to FlowCash’s backend, which verifies it to confirm your subscription and give you access. See “Payments and subscriptions”.

This account, licence and device information is separate from what FlowCash reads from your screen. On iOS, screen images, the text recognised from them and the offer values worked out from them are not sent to us as part of sign-in, licence checks or device registration.

A licence can be active on one device at a time, across Android and iOS. If your licence is active on another device, FlowCash asks you to confirm before moving it to the device you are using, and does not move it without that confirmation.

The FlowCash website and the Android app do use an account and licence system. For those services we may process: your email address and authentication status; licence, trial and subscription status, including plan, trial and renewal information; and device binding information used to prevent licence sharing and protect paid access.

You can delete your account inside the iOS app, or by following the steps in “Deleting your data”.

11. Android app and website

This section preserves what we have said about the Android app and the website. It does not describe the iOS version.

Android Accessibility Service: the Android app uses Accessibility Service only to read visible offer information shown on screen and calculate profitability metrics. This service is read-only. It is not used to tap, accept, decline, perform gestures, control other apps, read private messages, capture passwords or access banking information.

Android overlay permission: the Android app uses overlay permission to display a guidance card above other apps. The overlay does not interact with, control or modify any third-party app.

Android screen capture and OCR fallback: in some cases the Android app may use temporary screen capture as a fallback to recognise visible text when Accessibility data is not sufficient. On Android, screen frames used for this are processed locally on the device and are not saved, stored, uploaded or shared with external servers.

Android notifications: the Android app may request notification access to detect relevant offer notifications so monitoring can start at the right time.

Driver settings and business inputs entered in the Android app, such as thresholds, operating costs, mileage, shifts or earnings where applicable, may be processed by us as part of providing the service. We may also process technical diagnostic information needed to maintain reliability and security.

Website: signing in on the website uses our authentication service, and your sign-in session is kept in your browser so you stay signed in. If you contact us by email or WhatsApp, we receive the details you send.

12. Payments and subscriptions

Paid access to the Android app is a subscription purchased through Google Play. Google Play handles billing, payment processing and purchase records under its own policies. We use subscription status information to manage your access.

On iOS, subscriptions are purchased through Apple’s App Store using StoreKit 2. Apple handles billing, payment processing and purchase records under its own policies. FlowCash’s backend receives the signed transaction data for your purchase and verifies it, so that we can confirm your subscription and give you access. Deleting your account or removing the app does not cancel an App Store subscription; cancel it in your Apple Account settings.

13. Analytics and tracking

The current iOS version contains no analytics or crash-reporting tools. Its one third-party software package is the open-source Supabase library used for sign-in. The iOS app does not track you. The email address, user ID, device ID and purchase history described above are linked to your account and used for app functionality only, and are not used for advertising or tracking. iOS separately lets you choose whether to share diagnostics with app developers; that choice is controlled by Apple in your iPhone settings.

The website does not currently load a third-party analytics provider. We may add one in future, in which case we will update this policy.

14. Data sharing and service providers

We do not sell user data.

For the website and Android account system, we use service providers that process information on our behalf to run FlowCash: Supabase for authentication and licence records, Google for sign-in with Google where you choose it and for Google Play billing, and our hosting and email providers. These providers process data only as necessary to provide FlowCash services.

On the current iOS version, FlowCash does not send your offer data, screen images, settings, costs or shift data to us or to any service provider.

On iOS, the account, licence, device and purchase information described under “Accounts and licence information” is processed by Supabase, which provides our authentication and licence records, and Sign in with Apple is provided by Apple under its own policies.

The categories of third parties that process information for us are: authentication and database providers (Supabase), app store and payment platforms (Apple for the App Store and StoreKit, Google for Google Play), sign-in providers (Apple, and Google where you choose it), and hosting and email providers.

15. Third-party platform names

FlowCash is an independent product. It is not affiliated with, endorsed by, sponsored by or approved by Uber, Bolt, Just Eat, 99 or any other third-party platform named for compatibility. Third-party names and logos belong to their respective owners.

16. Data retention

iOS: data stored on your iPhone stays there until you change it, use Delete Local Data, or remove FlowCash from your iPhone. Screen images follow the lifecycle described above and are not removed by Delete Local Data.

iOS account, device and purchase records: on iOS, we keep your account, licence, device and subscription verification records for as long as your account exists or as needed for the purposes in this policy. If you delete your account, some purchase and billing records may be kept where needed for payments, fraud and trial-abuse prevention and accounting. We do not currently publish fixed retention periods for them.

Android and website accounts: we keep information only for as long as necessary to provide FlowCash services, comply with legal obligations, resolve disputes and enforce agreements. We do not currently publish fixed retention periods for account data beyond what our account deletion page describes.

17. Your choices and controls

You have the following controls:

• iOS: stop Screen Broadcast at any time using the iOS broadcast controls. Monitoring stops when you do.
• iOS: edit your driver settings, Costs and shifts inside the app whenever you like.
• iOS: use Delete Local Data in the app to erase your settings, Costs, shifts, Business history and saved Offer History from your iPhone.
• iOS: you can sign out, which ends the session on your iPhone. Signing out does not delete your account or your device records.
• Android: revoke Accessibility Service, overlay, screen capture or notification permissions in your device settings. This limits or disables core features.
• iOS: manage or cancel your subscription in your Apple Account settings. Location access can be changed in your iPhone’s Settings.
• Android and website: manage your subscription through Google Play, and contact us about your account data.

18. Deleting your data

iOS: Delete Local Data erases FlowCash’s settings, Costs, shifts, Business history and saved Offer History on your iPhone. It does not erase the temporary screen image files described above. Those are replaced or removed as described in the lifecycle section, or when you remove the app.

iOS accounts: you can delete your FlowCash account inside the app. Open the Account menu and choose Delete Account. This permanently removes your account, your licence or trial, your registered devices and any business data saved for your account from our account service, and it cannot be undone. If you signed in with Apple, you will be asked to confirm with Apple. Some purchase and billing records may be kept where needed for payments, fraud and trial-abuse prevention and accounting; they no longer give access to an account. Deleting your account does not delete the data stored on your iPhone (use Delete Local Data for that) and does not cancel an App Store subscription; cancel it in your Apple Account settings. You can also email us at the contact address below.

Android and website accounts: you can request deletion of your account and associated data by following the steps on our account deletion page or by emailing us.

Delete Account & Data

19. Security

We use reasonable technical and organisational measures to protect information. On iOS, screen images are written to a storage area that only the FlowCash app and its extension can access. Data sent between the Android app, the iOS app (when you sign in), the website and our backend services is protected using standard secure transport mechanisms where applicable. No system is completely secure, so we cannot promise absolute security.

20. Children’s privacy

FlowCash is a tool for working drivers and is not directed at children. We do not knowingly collect personal information from children.

21. International users

On iOS, your offer data and screen images are not sent to us. Because you sign in to an account on iOS, and also on the website and the Android app, our service providers may process account, licence, device and purchase information in other countries. If you would like more detail about where your information is processed, contact us.

22. Your rights

Under UK data protection law you may have rights in relation to your personal information, including to ask for access to it, correction, deletion, restriction of its use, to object to its use, and to receive a copy in a portable form where applicable.

To make a request, email us at the contact address below. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk) if you are unhappy with how we handle your information.

23. Changes to this policy

We may update this Privacy Policy from time to time, for example when a platform or feature changes. When we make material changes we will update the "Last updated" date at the top of this page.

24. Contact

For privacy questions or data requests, contact Rigoto Digital Ltd at hello@flowcash.taxi.

Rigoto Digital Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.